Shipping policy
Shipment processing time
All orders are processed within 3-5 business days of receipt. Orders are not processed or shipped from Friday, 12 pm CST through Sunday, or on holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment is significantly delayed, we will contact you by email.
Shipping rates and delivery estimates
Shipping charges for your order are calculated and shown at checkout.
| Rate | Condition | Transit time | Price |
|---|---|---|---|
| Economy | Orders $50.00 and up | 5 to 8 business days | Free |
| Economy | 0-5 lb | 5 to 8 business days | $4.90 |
| Economy | 5-70 lb | 5 to 8 business days | $19.90 |
| Standard | 0-1 lb | 3 to 4 business days | $6.90 |
| Standard | 1-5 lb | 3 to 4 business days | $9.90 |
Free shipping on orders of $50 or more.
Shipment confirmation and order tracking
You will receive a shipment confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Damaged orders
If your order arrives damaged or leaking, email info@percyloves.com within 30 days of delivery with your order number and a photo, and we'll send a replacement or refund. There's no need to send anything back.
International shipping
We currently ship only within the United States.
Incorrect shipping addresses and refused delivery
We check the shipping address provided at checkout with the USPS. If we can't validate it, we'll try to contact you for an updated address. If we can't update it, the order will be canceled and refunded. Percy Loves is not responsible if the wrong shipping address is provided and the package can't be recovered.
Missing or stolen shipments
If you didn't receive your order but the carrier reports it as delivered, let us know as soon as possible at info@percyloves.com and we'll help track it down.